1. Information We Collect
We collect the following types of information to provide and improve our AI tutoring services:
- Account Information: Name, email address, and password when you create an account.
- Usage Data: Chat logs, uploaded documents (PDFs), and study session activity to personalize your experience.
- Device Information: IP address, browser type, and device identifiers for security and analytics.
2. How We Use Your Data
We use your information to:
- Provide AI-powered answers and generate personalized study materials.
- Process payments via PayMongo (we do not store card details).
- Personalize your learning experience and track progress.
- Monitor and improve system performance and security.
3. AI Data Processing
Your chats and documents are processed by third-party LLM providers (e.g., Google Gemini, Anthropic) solely to generate responses. We do not sell your data to third parties for advertising or any other purpose.
Your study materials remain private and are only used to improve your personal learning experience.
4. Data Security
We implement industry-standard security measures including:
- Encryption in transit (TLS/SSL) for all data transfers.
- Encryption at rest for sensitive data stored in our databases.
- Strict access controls for internal staff with regular security audits.
- Secure authentication with email verification and password hashing.
5. Your Rights
Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the right to:
- Access your personal data and receive a copy upon request.
- Correct inaccurate or outdated data in your profile.
- Request deletion of your account and all associated data.
- Object to certain types of data processing.
- Data portability - receive your data in a structured format.
6. Data Retention
We retain your data for as long as your account is active. After account deletion, we may retain anonymized data for analytics purposes. Chat logs and study materials are permanently deleted within 30 days of account closure.
7. Third-Party Services
We use the following third-party services:
- Supabase: Database and authentication infrastructure.
- Google Cloud / Gemini: AI processing for chat responses.
- PayMongo: Payment processing (PCI DSS compliant).
- Vercel: Website hosting and CDN.
8. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at support@notebooklibrary.com.
For formal complaints regarding data privacy, you may also contact the National Privacy Commission (NPC) of the Philippines.